Louisiana OMV Data Breach

If you are a Louisiana resident, it’s important you know about the recent breach of personal data held by a vendor of the Office of Motor Vehicles (OMV). While your accounts and data at RiverLand remain safe and insured, we want to share some ways you can protect your identity and prevent fraud going forward.

• Freeze Your Credit: To prevent fraudsters from opening new accounts in your name at other financial institutions, you can freeze your credit at each of the credit bureaus: TransUnion, Experian, and Equifax. It’s free, does not affect your score, and can be temporarily lifted when you need it.
   
• Monitor Your Credit Report: You can request a free annual credit report directly from each bureau or enroll in a credit monitoring service. Although, it’s wise to do your research before enrolling as some services promote additional products with extra costs.
   
• Check Your Password Strength: Make sure you are not using the same password across multiple websites. If you are, change them and create stronger passwords as soon as possible.
   
• Never Share Your Personal Data via text, email, or phone call. Remember, one of the most common ways for fraudsters to steal your information is by pretending to be a legitimate business and asking you for it. RiverLand will never call, text, or email you to ask for personal information or verification codes you did not request.

Pro Financial Tip: A great way to prevent and detect fraud early is by staying connected to your accounts with Online or Mobile Banking. We recommend that you review your transactions at least once a month and set up account activity alerts, so you can immediately report any suspicious activity. 

Your financial security is one of our top priorities, so we are providing this alert to keep you aware of trending scams and ways to avoid them.

Apple Pay Fraud

If you receive an unsolicited text, call, or email requesting to "activate Apple Pay" or any other type of mobile wallet, do not provide any information in response, and contact us as soon as possible at 504-576-5800 (option 4).  If outside of business hours, you can take the immediate actions below. 

• Lock Your Card in Online Banking.
   
• Call our 24-hour line to lock your card: 888.297.3416

Any verification codes you receive should only be used if you initiated the request. Unsolicited texts followed by phone calls to verify your code could indicate that your debit or credit card is compromised. RiverLand will never send unprompted verification codes or call to verify account information without your request.

Your financial security is one of our top priorities, so we are providing this alert to keep you aware of trending scams and ways to avoid them.

Beware of Emails, Texts, and Phone Calls Requesting Account Information

RiverLand Federal Credit Union will never request any personal or account information from you through email, text, or phone, and no other legitimate company will either.

Identity theft and the use of email, text messaging, and phone calls to fraudulently obtain unwary consumers' personal information are increasing daily, and we want you to be aware and protect yourself. DO NOT respond to any email, phone call, or text message that requests your personal information such as Social Security number, account numbers, credit card or debit card numbers, and corresponding usernames, passwords, and personal identification numbers (PINs), even if it appears that the contact came from a company that you typically conduct business with.  If you receive any contact that requests your information, do not provide it, do not click on a link within the message. Instead, immediately contact the company yourself, using a publicly published phone number or email address, and report the suspicious communication.

You may report suspicious emails and text messages to the following:

reportphishing@apwg.org

ftc.gov/complaint